Privacy Policy

We collect personal information relating to you (“Personal Information”) as follows:

Personal Information you provide — we collect the following when you create an account or make a purchase:

• Account information: your name and email address, used to create your account, personalize your experience, and communicate with you.
• Payment information: when you make a purchase, our payment providers collect the payment details necessary to process the transaction. We do not store your full card details.
• Content: the images, video, and other material you upload to the Services, and the designs you create with them.
• Communication information: if you contact us, we collect your name, contact details, and the contents of your message.

Personal Information we receive automatically — when you use the Services, we receive certain technical information such as browser type, device information, and cookies. We use cookies and similar technologies to operate the Services, keep you signed in, remember your preferences, and understand how the Services are used.

We may use Personal Information to:

• Provide, maintain, and improve the Services.
• Process orders and payments, and manage your purchases efficiently.
• Communicate with you, including responding to support requests and sending you important updates about the Services or changes to our policies.
• Prevent fraud and abuse, and protect the security of our systems and Services.
• Comply with legal obligations and protect the rights, privacy, safety, or property of our users, Gridwow, or third parties.

We do not sell your Personal Information, and we do not share it with third parties for their own marketing purposes.

We disclose Personal Information only in the following circumstances:

• Service providers: we rely on trusted providers (such as hosting and payment processing) that process information on our behalf, only as needed to operate the Services and under confidentiality obligations.
• Legal requirements: we may disclose information if required to do so by law, or if we believe in good faith that disclosure is necessary to comply with a legal obligation or protect the rights and safety of our users or others.

We retain your Personal Information for as long as your account is active or as needed to provide you the Services, resolve disputes, and comply with our legal obligations. When information is no longer needed, we delete or anonymize it.

Depending on where you live, you may have the following rights with respect to your Personal Information:

• Access your Personal Information and information about how it is processed.
• Rectify or update inaccurate or incomplete information.
• Delete your Personal Information from our records.
• Restrict or object to how we process your Personal Information.
• Receive a copy of your information in a portable format (data portability).
• Withdraw your consent, where processing is based on consent.
• Lodge a complaint with your local data protection authority (in Spain, the Agencia Española de Protección de Datos).

You can exercise these rights by contacting us at hello@gridwow.com.

Our Services are not intended for use by children under 13. If you have reason to believe that a child under 13 has provided Personal Information to us through the Services, please contact us and we will investigate and delete the information from our records if appropriate.

We implement commercially reasonable technical, administrative, and organizational measures designed to protect Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet transmission is ever fully secure or error-free, so please take care in deciding what information you share with us.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the “Last updated” date. If the changes are significant, we will notify you by email or through the Services.

If you have any questions or concerns about this Privacy Policy, contact us at hello@gridwow.com.